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Get in Touch

Call us on 1300 000 FDX

Office hours: Monday—Friday, 8:30am—5:00pm AEST

Address: Lvl 2, 67 Astor Tce, Spring Hill QLD 4000, Australia

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Customer support

Our operations centre team is available from 8:30am to 5pm (AEST) Monday through Friday, excluding Australian national public holidays. Support outside of these hours is provided via our after-hours process.

Contact us via phone on 1300 000 339 or email:

Service assurance

Focusing on incidents or tech help

24/7 Support 1300 000 339 – Opt. 4, Opt. 2

support@fdx.com.au

Service delivery

Adds/moves/changes for existing customers

1300 000 339 – Opt. 3, Opt. 2

provisioning@fdx.com.au

Number management

Focusing on port ins and port outs

1300 000 339 – Opt. 3, Opt. 3

number.manager@fdx.com.au

Billing

Invoice, bills, account and payment enquiries

1300 000 339 – Opt. 2

billing@fdx.com.au